Terms of Use

Welcome to PLATOO (hereinafter ‘PLATOO’, ‘platform’, ‘we’, ‘us’, ‘our’).

These Terms of Use are a legally binding agreement between the User and PLATOO and govern access to and use of all parts of the platform, including:

• the informational website (hereinafter ‘landing’),
• the establishment’s administrative panel (hereinafter ‘admin panel’),
• the digital menu available via QR-code (hereinafter ‘menu’).

These Terms of Use are an integral part of and should be read in conjunction with the Privacy Policy and Cookie Policy, which together form the legal basis for using the platform.

These Terms of Use constitute the entire agreement between you and PLATOO. If you are using the platform on behalf of an organization (e.g., a restaurant or restaurant chain), you confirm that you have the authority to accept the Terms on its behalf. The platform is intended solely for individuals who are at least 13 years of age. By using the platform, you confirm that you meet the minimum age requirement and have the legal capacity to enter into a legally binding contract. If you are under 13 years of age, you must immediately leave the platform. By accessing or using the PLATOO Platform, including the landing, admin panel, or menu, you confirm that you have read, understood, and legally agree to be bound by these Terms of Use. If you do not agree to these Terms, you must immediately stop using the platform.

1. Definitions

• Establishment — a restaurant, café, bar, or another food service organization using the platform.
• Administrator — an authorized person managing the establishment’s account.
• Account — personalized access to the service created by the user (or their organization), including credentials and data related to the use of the platform.
• Visitor — an individual viewing the menu via the QR-code.
• Payment data — data used by a third-party payment operator to process transactions.
• Establishment content — any data, images, dish descriptions, prices uploaded by the establishment.
• Personal data — any information about an individual identifiable under GDPR/CCPA and other laws.

2. Description of services

• Landing

  Provides information about the platform, pricing, privacy policy, terms of use, and registration links.

• Admin panel

  Provides tools to manage the menu, prices, images, analytics, and establishment settings. The administrator can activate a subscription, manage payments, and edit the establishment’s menu.

• Menu

  Displays the establishment’s data to visitors. A visitor can add dishes to the cart without placing an order. Orders are placed through a waiter. The menu is not a POS-system.

3. Registration, accounts

3.1 Registration

Registration is required only for administrators in the admin panel (there is no registration on the landing and in the menu). By registering, the administrator agrees to provide accurate and up-to-date information. A visitor can view the menu without registration.

3.2 Account responsibility

The administrator is responsible for:

• keeping the login and password secure,
• actions performed through the account.

The platform is not responsible for loss of access caused by user negligence.

3.3 Suspension and deletion of accounts

The platform has the right to:

• block an account in case of violation of these Terms,
• delete an account at the user's request,
• delete an account after an inactive period of 3 months,
• suspend access in case of security threats or suspected fraud.

4. Use of the platform

4.1 Permitted actions

The user is allowed to use the platform strictly within its intended functions:

• viewing information about the platform,
• managing the menu and displaying it to visitors,
• interacting with analytics,
• using the subscription.

4.2 Prohibited actions

The user is not allowed to:

• violate laws of their country;
• upload false, illegal, offensive materials;
• violate copyright;
• interfere with the platform’s operation, attempt to hack security;
• bypass the billing system;
• use the platform outside its intended functions.

PLATOO reserves the right to remove prohibited or Terms-violating content.

5. User content

5.1 Responsibility for content

The establishment is fully responsible for uploaded data:

• dish descriptions and ingredients,
• possible allergens,
• prices,
• images,
• photo licensing,
• other data not listed above.

PLATOO displays menu information provided by the establishment. PLATOO does not guarantee the accuracy of menu descriptions, prices, ingredients, allergen information, etc. The establishment is fully responsible for the content of the menu. PLATOO is not liable for any damages caused by incorrect information on the establishment's menu.

5.2 License

By uploading content, the user grants the platform a non-exclusive, global, royalty-free license to:

• store,
• process,
• display content within the platform.

5.3 Data deletion

Deleting content by the user results in its removal from the platform, except in cases required by law (e.g., accounting or security requirements).

6. Changes to PLATOO

6.1 The platform is provided “as is”, and its functionality may change unilaterally. We may update, modify, or discontinue certain features without obligation to maintain them or ensure backward compatibility. The user acknowledges that such changes are not grounds for claims or refunds.

7. Payments, subscriptions and refunds

7.1 Subscriptions

Paid features are provided on a subscription basis. After the paid period ends, the subscription must be renewed by the user. If payment is not received, the platform may restrict access to paid features until payment is made. The user may cancel the subscription at any time. Access to paid features remains until the end of the paid period.

7.2 Payments

PLATOO does not process payments directly and is not a payment service. PLATOO does not store or process bank card details. All payments are processed exclusively by the third-party payment processor Stripe. PLATOO is not responsible for any failures, delays, chargebacks, or actions of such third-party processors.

7.3 Refunds

Refunds are provided in accordance with applicable laws and the refund policy. The company may refuse a refund if the service has already been provided.

8. Privacy, data and cookies

8.1 Personal data is processed in accordance with GDPR (EU), CCPA (California), UK GDPR and other applicable laws. Details of processing are regulated by a separate document — Privacy Policy.

8.2 The platform uses necessary technical cookies, analytical cookies, third-party cookies (Google Analytics, Facebook, etc.). The visitor can manage cookies via the consent banner. More detailed information is provided in a separate document — Cookie Policy.

8.3 Data may be transferred to servers in different countries using Standard Contractual Clauses (SCC) and mechanisms recommended by GDPR and other laws.

9. Analytics

9.1 The platform may collect anonymized data: number of menu views, interactions with interface elements, device technical data, and other information about platform usage. For this, our own analytics, Google Analytics, or other tools may be used. The visitor is informed via separate pages Cookie Policy and Privacy Policy.

10. Limitation of liability

10.1 The platform is provided “as is”. PLATOO does not guarantee that: services will operate without interruptions, content will be accurate, analytics will be fully correct, or PLATOO will meet the user's specific expectations.

10.2 PLATOO is not responsible for: establishment profit loss, hardware malfunctions, menu errors, malicious actions of third parties, actions of waiters or establishment staff, or for accuracy of data filled out by the administrator. The company is not responsible for consequences of menu usage by visitors.

10.3 PLATOO may integrate with third-party services (Google Analytics, payment systems, others). PLATOO is not responsible for their operation or terms.

10.4 PLATOO shall not be liable for any failures or delays in the performance of its obligations arising from events beyond its reasonable control, including, but not limited to: natural disasters, war, internet outages, government actions, or failures of third-party suppliers.

11. Termination of use

11.1 The platform may stop providing services in cases of:

• violations of these Terms,
• legal requirements,
• security threats,
• termination of platform support.

11.2 The user may discontinue use at any time.

12. Applicable law and dispute resolution

12.1 These Terms are governed by general principles of international contract law unless stated otherwise in separate agreements. Disputes are resolved through negotiations; if unsuccessful — through arbitration or court in the jurisdiction specified by PLATOO.

13. Intellectual property

13.1 All components of the Platform (design, code, logos, interface, text) are owned or licensed by PLATOO.

13.2 The user is prohibited from:

• copying the platform or any of its parts,
• creating derivative products,
• injecting third-party code into the platform’s code,
• selling or transferring parts of the platform.

14. Changes to the Terms

14.1 We may update these Terms from time to time. Visit this page to review updates to the current Terms.

14.2 The date of the last update is indicated at the end of the document.

14.3 Continued use of the platform means acceptance of changes to the current Terms.

15. Contacts

15.1 If you have questions:

• Email: [email protected]
• Legal entity: ---
• Address: ---